About the TeamThe Loss Prevention & Safety department at PetSmart includes leaders and certified practitioners focused on workplace health & safety, food safety and pet health & safety compliance; as well as asset protection and investigations across stores, distribution centers, digital and corporate offices. In partnership with leaders across the business, we keep the pack safe while enabling Anything for Pets!
About the LocationHybrid Position:
This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.
About the JobSUMMARY
The Facilities Project Manager is responsible for continuously identifying opportunities to improve policies/processes and to enhance efficiencies and exceed reactive repair expense control objectives. The Facilities Project Manager also deliever performance and execution of the 3rd party facility administration and national repair vendor teams through management of contract SLA's, setting and measuring overall performance metric expectations and training account team associates and leaders to exceed facilities repair and maintenance requirements. This role provides 24/7/365 afterhours/weekend and Facilities related critical incident support for field, internal and external vendor partners.
KEY COMPETENCIES
Key competencies include, but are not limited to, the following:
- Proven project management skills
- Analytical and problem-solving skills
- Organizational and interpersonal communication (i.e., verbal and written) skills
- Solid knowledge and understanding of computer applications (e.g., Word, Excel, PowerPoint, etc.)
- Accurate and timely reporting of data
- Self-guided individual
- Able to demonstrate intermediate math skills/understanding, i.e. calculations, percentages, and budget management
- Able to demonstrate advanced negotiation skills, i.e. able to persuade, analyze, and dispute
- Able to demonstrate multitasking skills, i.e. able to handle multiple projects at one time
- Time management skills, i.e. produce work results that require legible reports, quick reference, and history documentation on projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accountable for developing and implementing processes and overseeing projects to help control over $30 million in facility repairs and maintenance.
- Responsible for work order system data integrity including asset management, warranties, dispatch guidelines and dark/closed locations.
- Responsible for vendor management, training and process development/improvement. In order to control repair and maintenance costs and assuring service levels are exceeding expectations of the business.
- Reviews/approves service requests over $1000 in the work order management system.
- Analyzes data and identifies replacement, repair and maintenance challenges; shares opportunities with the team to research, test and measure and improve facilities programs.
- Facilities team liaison for other business partners such as LP Safety, Risk Management, Property Management, Construction, PetsHotel Operations, Salon Services and Store Operations departments regarding Critical Incidents and Crisis Management.
- Assists and educates store managers and field leaders in managing their building, equipment repair, maintenance services and budget.
- Provides escalation support; is the point of contact for PHO partners, stores and field leaders as it relates to facility vendor service levels and issues that arise after hours, weekends, holidays and critical incident/disaster response (24/7/365 support).
- Develops, reviews and approves disaster/critical incident project scopes with vendors and communicates all project aspects; ensures daily follow up with the store management team.
- Partners with internal partners, field and regulatory agencies to complete repairs and provide documentation to meet inspection requirements.
- Develops and improves processes and training documents for the department, our vendors and our store/field partners.
- Responsible for internal and external Facilities Fetch/SharePoint sites; this includes developing and managing content from various sources with team members.
- Responsible for proactively communicating with all business partners to ensure facilities repair processes are being followed to provide a clean and safe shopping experience for our customers and pets.
- Manages and directs vendors to complete reactive and scheduled projects; including but not limited to Roof Sweeps, Bunker remodels, Tenant Improvements, landlord requests and large scale reactive remediation.
- Ensures reactive and planned repairs and maintenance are implemented in a timely manner and that assets are evaluated to determine repair vs. replace; manage projects and replaced asset data within the work order management system to provide business reports to leadership.
- Performs special projects at the direction of the department leaders.
- Travel up to 25% of the time.
EDUCATION AND EXPERIENCE
- Bachelor's degree from four-year accredited college or university
- 5 years facility repair and maintenance experience in a retail company; or reasonable combination of education and facility experience; or 5 years facility repair and maintenance experience with 2 years project/vendor/people management.
- Tactical experience with retail field and facilities operations, processes, procedures and best practices in a multiple location retail environment.
- 3-5 years’ experience in project management, process improvement, facilities management, crisis management, disaster preparedness/response, retail operations, or other relevant business area.
About the CultureAt PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet friendly environment, bring your pets to work!
- On-site Dog Park
- “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch options
- On-site coffee bar
- “Lil’ Paws” learning center and onsite daycare facility (associate paid)
- Volunteer events with PetSmart Charities
- Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
- Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
- Explore PetSmart Benefits here: https://benefits.petsmart.com/
- If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
