Job Description
Proactively engages with and coaches team to identify and engage with key customer technical decision makers. Uses comprehensive knowledge of customer context and market/industry knowledge to establish credibility. Leverages knowledge of resources, with limited managerial support, to assess and remediate blockers. Maximizes the impact of customer engagements through capacity planning. Maximizes subsidiary level capacity and capabilities of scaling through partners by coaching team to grow partner network within the Microsoft ecosystem. Builds competitive knowledge of team by enabling competitive learning. Applies and guides colleagues to use existing demonstration assets. Coaches team to monitor action plans to promote customer usage of key/prioritized Microsoft solutions/products. Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations. Drives validation of pilots across multiple accounts. Sets expectations for team around methodology and governance, and ensures that team identifies business risks. Builds customer timelines and drives the customer's digital transformation initiative. Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Shares ideas and strategic input with team members. Leads contributions of content and expertise. Plans or coaches team to conduct one-to-many events to present and educate customers on the capabilities of using specific Microsoft solutions/products.
Responsibilities
Technical Leadership
- Enables and empowers team to develop technical expertise and provide technical insights to internal teams.
- Shares ideas, insight, and strategic, technical input with team members with senior (e.g., C-level) leaders. Provides thought leadership by providing deep insight and driving critical decisions that impact Microsoft and the industry.
- Leads contributions of content and expertise, and ensures team members participate in tech communities.
- Plans, conducts, or coaches team to conduct one-to-many events (e.g., workshops, webinars) to present and educate customers and colleagues on the capabilities and benefits of using specific Microsoft solutions/products.
Driving Customer Success
- Builds customer timelines in conjunction with partners, establishes measurement of value, demonstrates ability to accelerate the customer's time-to-value, and drive the customer's digital transformation initiative.
- Acts as the Voice of the Customer by acting as a role model for leveraging various internal resources.
- Acts as a leader around rhythm of business and pursues opportunities for optimization.
- Identifies gaps and drives new workloads through communication of financial value to the customer.
Scale Customer Engagements
- Leverages knowledge of resources to assess and remediate technical and non-technical blockers by engaging other teams.
- Provides feedback on team resources and maximizes the impact of customer engagements through capacity planning.
- Uses comprehensive knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to establish and enhance credibility with customers.
Architecture Design and Deployment
- Sets expectations for team around methodology and governance, and ensures that team identifies, communicates, and/or minimizes business and/or technical risks.
- Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations.
- Drives validation of pilots, proof of concept (POC), and value across multiple accounts.
Scale Through Partners
- Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge.
- Applies, customizes, and guides colleagues to use existing demonstration assets.
- Coaches team to monitor, analyze, or implement action plans to promote customer usage of key/prioritized Microsoft solutions/products.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR
- Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
- OR 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.
Additional or preferred qualifications
- 6+ years experience with cloud-based solution designs, migrations and management of technology.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience.
#J-18808-Ljbffr