First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture , clear vision , and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.
Role
In this role you will:
- Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney.
- Be involved in support and project work to deploy solutions.
- Install and configure Servers, Networking, and other IT equipment.
- Be exposed to account management, VOIP, technical presales, and other areas.
- Work across technical infrastructure from desktop to firewall, backup systems, and software.
Minimum Requirements
The ideal candidate will possess:
- Solid knowledge of Microsoft AD, Exchange, Azure, and Office 365 environments coupled with generalist networking skills.
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Strong experience working within IT.
- Must have a vehicle and full driver's license. (Mandatory)
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
- Competitive hourly rate.
- Fantastic work culture.
- Mature clients who seek great support.
- Great dispatch team who will liaise with you to negotiate work and opportunities.
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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