About the Role
As a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.
Location: Hybrid remote in Sydney, Australia
What You’ll be Doing
- Prepare and deliver technical presentations that explain our products or services to customers and prospects
- Guide our customers through the implementation of the NinjaOne solution
- Work closely with our sales teams to understand customer requirements and provide sales support
- Partner with our account management department to meet the needs of our existing customers
- Work a set schedule (10 am – 7 pm) with rotating on-call responsibilities
- Take initiative and provide prompt, accurate follow-up to tickets and support calls
- Troubleshoot Windows issues
- Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams, including the creation of new knowledge base articles/solutions and procedures
- Actively participate in the design of our consulting processes
About You
- 2+ Years’ experience as a Sales Engineer
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner, you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer-first mindset
- You skillfully build and maintain relationships, both in-person and virtually
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- You are highly organized
- Driven and self-motivated; you set the pace for yourself and others around you
- Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
- Bachelor’s degree preferred, but not required
About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You’ll Love
We are a collaborative, kind, and curious community.
We prioritize your work/life balance, offering a hybrid work environment and free in-office lunches throughout the week.
We reward your work with opportunities for growth and advancement.
Grow personally and together with one of the fastest growing companies globally.
Develop your skills through our renowned training platform.
Receive competitive compensation.
Collaborate with an amazing international workforce.
#J-18808-Ljbffr