This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia’s delivery experience on behalf of our customers. The successful candidate will drive continuous improvement initiatives for reverse logistics with carrier, fulfillment center, technical, customer service, and retail teams. This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.
Responsibilities:
- Oversee and improve aspects of returns last-mile transportation carrier management including but not limited to operations excellence, performance management, escalations, carrier relationship, and contract negotiations.
- Identify, analyze, review, and lead network improvement initiatives for existing and new reverse logistics solutions with cross-functional stakeholders optimizing for capacity, quality, speed, delivery experience, concessions, and cost over the long term.
- Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
- Prepare and lead operations calls, business reviews, and customer service workshops as needed.
- Coordinate and communicate transportation planning and reverse logistics forecasts with carriers to ensure sufficient capacity.
- Support both daily operational activities and large, complex and cross-functional projects.
- Work with internal and external stakeholders to improve customer and carrier reverse logistics experience.
Skills and Abilities:
- Ability to drive strong cross-functional engagement with both internal and external teams.
- Track-record of delivering end-to-end projects autonomously, working through many obstacles along the way.
- Capacity to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
- Owns responsibility for organization’s success, thinking and acting beyond immediate team or area of focus.
BASIC QUALIFICATIONS
- Bachelor degree in supply chain, logistics, engineering, business analytics, or other technical discipline.
- 3+ years of professional supply chain and logistics, operations, and/or e-commerce experience.
- Proficiency in advanced MS Excel (pivot tables, vlookups, etc.).
- Ability to prepare, report, and interpret large sets of data.
- Strong communication skills, both verbal and written.
- Strong interpersonal and relationship-building skills.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
PREFERRED QUALIFICATIONS
- Proficiency in SQL and Tableau.
- 1+ years of experience managing last mile carrier partners in Australia.
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