About the Role
Working from home you will be responsible for:
- Receiving a constant volume of incoming calls from patients in emergency situations and seeking health advice
- Actively listening to extract vital information
- Recording health information using telephony system database
- Triaging and making an assessment
- Providing advice on treatment next steps in conjunction with clinical pathway database
This role would suit currently experienced Registered Nurses who:
- Thrive working independently and in time-critical situations
- Have at least 3 years clinical experience as a Registered Nurse in either an acute or primary health setting, consistently undertaking clinical assessments.
- Have a home office set up that includes reliable Wi-Fi and phone signal, and the ability to receive uninterrupted calls for the entirety of the shift.
- Are available for a Permanent Full Time role with availability of 38 hours per week to cover a combination of am, pm and night shifts as this is a 24/7 operating service.
- Willingness to undergo National Criminal History Check and Working with Children Check.
To set you up for success we provide a full week of paid training and have the following available start dates to align with our extensive training program:
- 23rd Sep - ability to attend all 5 days from the 23-27 Sep is essential
- 28th Oct - ability to attend all 5 days from the 28 Oct – 1 Nov is essential
- 25th Nov - ability to attend all 5 days from the 25-29 Nov is essential
On offer is the opportunity to continue to grow your triage and assessment skills within a new setting and within a global organisation that offers career progression.
To learn more about this opportunity and all of Serco’s other job opportunities, apply today and visit
#J-18808-Ljbffr