Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.
Job Description
Are you a passionate leader with a strong technical background?
We are seeking a dynamic Service Supervisor to join our team in Melbourne and drive exceptional customer satisfaction across the VIC region.
In this pivotal role, you will lead and mentor a team of dedicated technicians and warranty agents, ensuring the delivery of outstanding service while maintaining our company’s stellar reputation. Your hands-on approach will be essential as you balance your leadership responsibilities with direct involvement in the field.
Key Responsibilities:
- Perform warranty service on Temperzone and Hitachi products in a timely manner.
- Coordinating service calls, assigning technicians, and prioritising tasks.
- Building and maintaining strong customer relationships.
- Provide start-up assistance for new installations.
- Lead and mentor technicians and apprentices.
- Ensure the highest quality workmanship for all service and repair jobs.
- Participate in training and development programs.
Join our team to play a crucial role in maintaining our high standards of customer care and technical support. Apply today!
Qualifications
- Excellent problem-solving skills
- Troubleshooting and Diagnostic ability to ensure effective resolution of problems
- Commitment to customer satisfaction
- Refrigeration/Air Conditioning Trade Certificate
- Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
- Refrigeration/Air Conditioning Supervisors Licence (if applicable)
Additional Information
- We offer a competitive salary
- Employee Assistance Program – free counselling and wellbeing support
- Career growth and stability working for a successful privately owned company
How to Apply
- Follow the steps which takes you to our external link to answer a few brief questions.
- The successful candidate must undergo a pre-employment medical examination and complete a national police check.
- Only applicants with the right to work in Australia will be considered.
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