Job Title: Salesforce QA/BSA
Location: Remote
Time Shift: PST hrs.
Job Overview:
This role will have a direct influence on the company by helping drive productivity, efficiency and insights on behalf of our sales organization. You will provide valuable contribution as a bridge between Sales teams and IT delivery. You should be able to utilize your time by testing key features & functionality before they are production ready. This is an exciting opportunity to join a collaborative, inclusive team that manages a growing Salesforce implementation.
What you'll do:
- Provide strong analytical, problem solving, and technical skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions.
- Own functional tasks and deliverables, including: process definition and reengineering, high and detailed-level requirements gathering, functional design, testing, and continuous improvement of business applications.
- Collaborate with business stakeholders to gather requirements, deliver solutions with engineers, conduct Quality Assurance Testing (QA), facilitate User Acceptance Testing (UAT), and provide post-production support.
- Use and recommend best practices while delivering scalable high-quality solutions.
- Perform Salesforce configurations and guide developers on advanced customization.
Experience we're looking for :
- 3+ years of hands-on work as a SFDC Business Systems Analyst
- 5+ years of professional work experience
- You consider yourself detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills.
- You have strong written/verbal communication skills and can translate business requirements and engage directly with business stakeholders.
- You have extensive experience analyzing, designing, configuring and supporting Salesforce
- implementations.
- You are a certified Salesforce Administrator and you have experience with Sales Cloud, Service Cloud, and SFDC Lightning framework.
- You can manage and implement advanced configurations such as custom objects, fields, formulas, validation rules, and workflow rules.
- You have experience with SFDC data management tools, SOQL queries, Microsoft Excel, JIRA, Visual Diagrams, and Google Suite.
Preferred, but not required:
You have experience with sales processes and tools ideally in the advertising/media/e-commerce industries.