Greeting from Infosys BPM Ltd.,
We are hiring candidates for Experience for Service Desk. Please walk-in for interview on 4th and 5th Sept 2024 at Pune.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.
Interview details:
Interview Date: 4th and 5th Sept 2024
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys limited:
Plot No. 1, Pune, Phase 1, Building-1,Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Taluka Mulshi Pune, Maharashtra 411057
Please find below Job Description for your reference:
Job Location : Pune
Skill - Service Desk
Education - Full time graduation
Experience - Experience (1-2yrs)
Job Description
Job Description: Sr process executive /Process specialist (as per experience)
Location: Pune
Employment Type: Full-Time.
Service Desk JD
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables :
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd