Job Purpose/Role
The Service Portfolio Management area within the COO function of AZ Technology of America supports the strategic development of AZ Technology of America by driving standardization, simplification, and harmonization of services end-to-end, to optimize quality and performance via ensuring operational, commercial and tool readiness of services.
Our team works within the worldwide Service Portfolio Management Network to orchestrate activities around the Global Service Portfolio of Allianz Technology. Sharing insights on the Service Portfolio with stakeholders and providing an end-to-end perspective and recommendations on Service Management is an integral part of our activities.
We are a diverse team with diverse backgrounds, valuing and supporting each other, challenging ourselves and taking up our different perspectives to find solutions.
Key Responsibilities
- Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements.
- Drive the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure.
- Establish Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups.
- Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries.
- Execute service design jointly with Service Managers according to business requirements and service design guidelines.
- Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options.
- Support management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management.
- Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market.
- Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.
Key Requirements/Skills/Experience
- Higher education degree or equivalent work experience as (IT) Project/Program Manager and/or Service (Delivery) Manager.
- Process and project management, governance, and service management training and/or certification desirable.
- International project experience and/or consulting experience.
- Applying strategic, analytical, and sustainable thinking and problem-solving capabilities.
- Ability to carry out tasks independently in non-standardized (ever-changing) work situations.
- Effective communication and relationship building skills.
- Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable.
- Fluent English.
- Mindset skills:
- Curiosity: Growth Mindset, effective questioning.
- “We” Mentality: Active listening, Instills trust.
- Flexibility: Adaptability, embracing change.
- Problem solving and creative thinking.
Job Type: Full-time
Pay: Php80,000.00 - Php120,000.00 per month
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental Pay:
- Bonus pay
- Performance bonus
Education:
Experience:
- IT Program Manager: 5 years (Required)
Language:
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