We are currently seeking an experienced Domestic Major Loss Adjuster to join our client’s team. This flexible, primarily home-based position requires regular travel to visit customers in the London area, so a full UK driving license and residence in this region are essential. Your role will involve managing high-value household claims from start to finish, providing a customer-focused, cost-effective service. The position also includes occasional travel across the UK and flexibility to work evenings and weekends as needed.
Key Responsibilities :
As part of the Technical Claims function, you will play a crucial role in our client’s in-house claims team, known for delivering a market-leading field claims service.
Claims Management: Manage a portfolio of high-value, complex domestic claims on a cradle-to-grave basis, ensuring exceptional customer satisfaction.
Customer Interaction : Serve as the main contact for policyholders, conducting site visits, assessing damage, and providing clear communication and support.
Damage Assessment : Investigate property damage, work with professionals on repair scopes, and ensure accurate assessments that align with policy terms.
Reporting and Documentation : Prepare detailed reports and maintain accurate records throughout the claims process.
Negotiation and Settlement : Negotiate fair settlements, manage disputes, and ensure outcomes align with policy coverage and financial limits.
Compliance and Best Practices : Ensure compliance with laws and industry standards, while implementing best practices in claims handling.
Stakeholder Management : Liaise with stakeholders to ensure smooth claims resolution and maintain strong relationships.
Technical Expertise : Apply technical knowledge in construction and insurance to guide complex cases and prevent fraud.
Financial Oversight : Control claim costs, monitor budgets, and adjust reserves as necessary.
- Extensive experience handling complex home claims, particularly those exceeding £100,000.
- Minimum qualification of Cert CII, with aspirations to progress to Dip CII (CILA qualifications also considered).
- Strong understanding of technical insurance principles, subrogation, underwriting practices, and ABI report writing.
- Knowledge of building practices and regulations related to property reinstatements and tendering processes.
- Proven ability to manage claims from start to finish, with a strong focus on customer service.
What will you get :
Our client is a huge advocate of equally investing in their people and customers. Here’s what you can expect when you join their team:
- Competitive Salary : Based on experience, plus an excellent benefits package.
- Bonus Opportunity : Performance-based bonuses.
- Generous Pension Scheme : Contributions up to 14%, depending on your input.
- Holiday : 29 days plus bank holidays, with the option to buy or sell up to 5 days.
- Discounts : Up to 40% off client’s products and discounts at various retailers.
- Share Options : Up to £1,200 in free shares annually, with additional opportunities through their Save As You Earn scheme.
- Supportive Policies : Inclusive policies, including parental and carer’s leave.
- Flexible Benefits : Tailored to suit your lifestyle, including sustainability options like cycle to work.
- Community Engagement : Use 3 paid volunteering days to make a difference in your community.
- Wellbeing Support : Comprehensive support and tools for your overall wellbeing.
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