CONTRACT – Service Delivery Manager / Technical Delivery Manager Hybrid – Leeds – £400PD Flex
Job Title: Service Delivery / Project Manager
Education: Degree Calibre
Qualifications: ITIL and a Project Delivery Qualification
Industry: FS
Location: Leeds, City Centre
Note: THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE - YOU WILL BE ABLE TO APPLY PERMANENTLY.
As part of an ever-expanding technical function, this client has identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a 'hands-on' level, IT programmes of work as part of the company's continuous improvement plan. This includes stakeholder liaison, pre-business case consultation, design, solution analysis, cross-functional development, and systems integration projects.
The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers, as well as the delivery of the high-level business case, project leadership, management, quality, and timely delivery of the project.
- Third party supplier delivery of application services
- Co-ordination and control of third party supplier delivery of WAN, LAN, and telephony platforms
- 3rd party hosted solutions
- Desktop design and delivery
Solution Development and Delivery:
- Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment.
- Applies significant knowledge of industry trends and developments to improve delivery of new services.
- Recognizes system deficiencies during the delivery process and liaises with technical SMEs to implement effective solutions.
- Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
- Ensures that responsible project resources are informed of the status of delivery effort, owning and directing activities between technical, business staff, and business change project management.
- Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
- Communicates and enforces standards.
- Performs design reviews and mentors members of the virtual team.
- Manages technical resources within budget and project schedule.
- Operates at company level, providing consultancy and direction to internal and external resources.
- Manages supplier interaction and expectations regarding delivery effort.
- Develops strong relationships with internal stakeholders.
- Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
Technical Expertise:
- Good technical understanding of IT technologies across:
- LAN
- WAN
- SAN
- Microsoft operating systems and application stacks e.g., MS server SQL databases, MS exchange email.
Has worked in a pressured environment managing teams from internal and external parties. Delivered complex and multi-work stream IT technical projects. Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully.
Qualifications:
- ITIL
- Higher Education qualification in IT/Management or work-based experience
- Ideally holds a Project delivery qualification (Prince2)
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