Job Description
Dear Candidate,
We find your profile suitable for Sales and Marketing Manager in Canada, Australia, Hong Kong.
Designation: Technical Support Operations Manager
Experience: 3 to 12 years
Minimum Qualification: Graduation in Relevant field
Salary Range: INR 25 Lacs – 90 Lacs
Job Locations: Canada, Australia, Hong Kong.
Job Responsibilities:
- Direct and coordinate a team of tech support specialists/help desk technicians.
- Prioritize IT-related problems as they come in to Help Desk and escalate when necessary.
- Assign problems/tasks to tech support specialists.
- Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.
- Analyze situations and determine resources needed to solve them.
- Make decisions quickly, often with limited information.
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions.
- Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.
Other Benefits: Transportation Allowance, Free Medical, Dental and Hospitalization Insurance, Retirement savings plan, Attractive annual bonus plan, Better exposure, etc.
Thanks & Regards
Contact: Ayaan Khan
Email ID: (Confidential Information)
Contact NO: +91 9871370858
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