Customer Solutions Teammate (Pooling, NA Consumer)At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionizemerce globally to make moving money, selling and shopping, personalized and secure.
Job Description Summary:
Do you enjoy solving problems and helping people? Want to join apany that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers?
Join PayPal's Global Customer Operations team and work in an environment that is casual, team-oriented,munity focused and believes in the importance of work life balance!
As a Customer Service Teammate in Product and Site Support your responsibilities will be. to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. A successful teammate exhibits strong written and verbalmunication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment.
Job Description:
As a Teammate you will:
Confidently answer contacts, through multiple channels ( Phone, Email, Chat), from customers ourpany's products and services. Proactively guide and address customer questions throughout entire contact regarding but not limited to; PayPal Products, Services, Buttons, Shipping Labels, Marketing Promotions, PayPal Here, Digital Coupons, Invoices and simple Integration Support. Champion the customer's issues and work on their behalf to achieve resolution to queries real time and build long term loyalty and value. Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers. Take a dynamic approach with customers, research inquiries using appropriate technology, reach aplete and accurate resolution while addressing future business needs to prevent customer recontacts. Rmend alternatives to achieve mutually beneficial oues and to deepen the customers' understanding about features and benefits of PayPal products in order to improve their satisfaction and expand their relationship with PayPal Balance the needs of the customer and business while driving loyalty and long-term value Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points. Own your own learning and work to develop skills through all knowledge channels about PayPal's business, new features, products and services. Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat. Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions. Develop and maintain cross functional proficiency within selected departments, including buyer product information,pliance and Risk Operations.
Qualifications:
At least 2 years Customer Service Experience - ideally with fintech/financial services/tech and product background + upselling/cross-selling/sales Preferred experience in blendedplex programs both with voice and non-voice Strong analytical and problem-solving skills / strong knowledge in own metrics and meeting performance targets Resilient, high on empathy, professional maturity, integrity, customer focus, and adaptability Collaborating with leaders to implement strategy and process improvement Independent / Self-management (non handholding) / works with less supervision This is a full-time position in a Contact Centre, including scheduling on weekends and statutory holidays. Shifts may vary, ranging from early morning, midday, afternoon, evening, and overnight shifts.
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
Our Benefits:
At PayPal, we'remitted to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit //paypalbenefits
Who We Are:
Click Here to learn more about our culture andmunity.
PayPal has been revolutionizingmerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit //paypal , // and //
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable amodations for qualified individuals with disabilities. If you are unable to submit an application because of ipatible assistive technology or a disability, please contact us at
Any general requests for consideration of your skills, please Join Our Talentmunity. Job ID R0113111