- Working for a global, innovative FMCG firm
- Carving out the internal communications and employee engagement strategy
About Our Client
Our client is a distinguished player within the FMCG & Consumer sector. They are looking to hire someone who can lead the company's internal communications and employee engagement and experience. This role reports to the Chief People and Culture Officer and will form part of a lean but dynamic team in London.
Job Description
The Internal Communications and Employee Engagement Lead role will:
- Your primary focus will be to design, lead and drive our internal communications and engagement activities to foster a sense of belonging, purpose, and collective ambition across the UK.
- Strategically shape internal communications and engagement to deliver on our commercial goals.
- Develop and execute a comprehensive internal communications strategy, annual plan, and execution schedule aligned with our organisational purpose, ambition, and strategy.
- Identify and target key internal audiences and channels for communication, develop engaging content, and seek ways to continuously improve. Collaborate with our Brand & Creative teams to create and deliver compelling content for internal channels and office spaces.
- Establish metrics and draw insights to improve the impact of communication efforts.
- Ensure alignment with global themes of communication, I&D, and Employee Experience.
Employee Engagement Responsibilities:
- Lead all UK employee engagement activities such as proactive engagement survey management and affiliate action planning. Ensure a clear understanding of timelines, content, and expectations of each survey, including running company-wide or team-level information sessions.
- Manage internal engagement surveys, taking a view on all employee listening and survey activity across the UK.
- Work with multiple sources of data across the employee journey, both quantitative and qualitative, translating into validated insights for action plans.
- Lead and facilitate the end-to-end action planning cycle, ensuring that top pain points are being addressed and progress is being measured.
- Lead projects with an engagement/communication focus to address local pain points and employee needs.
- Enable leaders to drive a culture of employee listening and upskill them in working with engagement data and action planning.
The Successful Applicant
A successful Internal Communications and Employee Engagement Lead will have:
- A track record in developing and delivering internal communication strategies for a global workforce, preferably at a corporate level in a large and matrixed global organisation.
- Experience in change communications is a must-have.
- Adaptability to last-minute changes in a fast-paced environment.
- Skills in setting appropriate measurement frameworks and metrics and using data to make informed decisions.
- Extensive business partner experience, working with senior partners (up to the MD level) with an ability to influence and secure the confidence of others.
- Strong relationship-building skills across all levels of the organisation and the ability to work collaboratively with many individuals and teams to gain their trust and support.
- Strong business and commercial awareness and cultural understanding to build an internal comms strategy.
- Critical thinking with excellent problem-solving skills to deal with complexity and ambiguity, along with meticulous attention to detail.
- Excellent written communication skills and the ability to translate complicated information into clear, concise language.
- Innovative thinking and generating compelling ideas that will engage our people.
- An excellent understanding of internal communication channels, including digital (such as social media, Teams, Teams Live, Viva Engage, email, and intranets), on-site communications, and the tools and techniques to engage non-office-based/frontline employees.
What's on Offer
Attractive and competitive salary and benefits package.
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