Digital & Search Marketing (Marketing & Communications)
We are excited to announce that a new role has just opened up for an experienced and highly motivated eCommerce Manager at al.ive Body.
This role is truly an amazing opportunity, roles like this do not come along too often and it's too good to let it pass you by. I encourage you to not let this one slip through your fingers - Apply Now!
At al.ive, we pride ourselves on creating high-quality, sustainable products that enhance the beauty and functionality of your home. You will be joining at an exciting time. We are entering a period of scaling up, so this is an amazing opportunity to join a business that continues to grow in current markets, new markets, and organisational capability.
About al.ive body
al.ive body is a personal and home care brand; creators of aesthetic moments and champions of conscious living. Our mission is to offer a delightful fusion of form and function, where style meets sustainability. With our premium Australian-made products, we elevate the aesthetics of your home while embracing the power of nature.
We launched in March 2020 and in less than four years we have rocketed from start-up to scale-up. We are now exploring new categories and international markets.
About the role
Reporting directly to the Head of Customer, the eCommerce Manager will be responsible for driving the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, and infrastructural plans. This role will oversee and ensure we meet revenue goals for the eCommerce platform as well as lead the areas of eCommerce Platform strategy, online sales, promotional activity, and CRM strategy and management.
We are ideally looking for someone who has experience in both D2C and B2B ecommerce channels, plus local and international markets as this role will entail all listed.
Key Responsibilities
eCommerce Platform Management & Strategy
Collaborate with our dynamic team to deliver exceptional online experiences, manage large revenue streams, and drive key metrics such as conversion, retention, and lifetime value.
- Support and implement the digital roadmap, ensuring timely and budget-conscious execution of e-commerce initiatives for both Australian and International markets.
- Manage and optimise large multi-channel e-commerce platforms, enhancing user experiences and conversion rates.
- Oversee website design, integrations, and ensure alignment with brand strategy and promotional calendars.
- Implement technological updates and strategies to maintain high-functioning, innovative e-commerce sites.
- Ensure compliance with web hosting, security, and data privacy standards across Australian and International markets.
- Stay ahead of industry trends to recommend and implement best practices.
You will need to develop and implement a CRM strategy that will improve customer retention, loyalty, and lifetime value with a focus on:
- Create detailed customer segments based on behaviour, purchase history, demographics, and other relevant factors.
- Use CRM tools to deliver personalised experiences.
- Map out the customer journey.
- Identify key touchpoints where CRM can enhance the experience, from acquisition to post-purchase.
Technical Expertise
- Proficiency with tools like Klaviyo, Shopify, and other eCommerce apps.
- Experience in managing a large e-commerce revenue stream and running loyalty programs.
Team Leadership/ Mentoring/ Development
Previous experience managing, developing, and mentoring a team is imperative as this role will have two direct reports; both e-Comm & Customer Coordinators.
Collaboration & Leadership
It is important that this role can work across, collaborate and communicate with all areas of the business.
- Cross-Departmental Collaboration: Ensure that CRM and eCommerce strategies align with broader business objectives.
- Leadership: Lead and manage the CX/ Digital team.
Essential Skills, Qualifications & Experience
- Bachelor’s degree in digital marketing, communications or related field.
- Minimum 3+ years’ experience in digital marketing, e-commerce, communications or a similar role.
- Strong understanding of e-commerce platforms and CRM systems.
- Great leadership skills and experience with management of a team.
- Strong understanding of ecommerce platforms and marketplaces highly desired.
- Excellent communicator with experience working with a variety of internal and external stakeholders.
- Ability for managing expectations and navigating outcomes in a fast-paced, dynamic environment to deliver business-critical projects.
- Ability to self-manage, work methodically, and meet deadlines.
- The ideal candidate will have experience and a keen interest in personal care, beauty, skincare, and sustainability.
Experience using the following software platforms
- Shopify
- Other eCommerce applications
- Monday.com
- Microsoft office suite
Why You’ll Love Working with Us
- Impactful Role: Drive the digital strategy for a well-known Australian brand with a significant e-commerce presence.
- Growth Opportunities: Enjoy ample opportunities for professional development in a supportive team environment.
- Innovative Culture: Work in a collaborative, outcome-focused environment that values creativity and innovation.
- Flexibility: Benefit from flexible working arrangements.
Culture
We are very proud of our success to date. We are focused and determined to scale our brand footprint locally, as well as further afield. The business is filled with dedicated and passionate people. This is an exciting time to join a business that continues to grow in current markets, new markets, and organisational capability.
Success in our business will require you to be motivated, flexible, conscientious, resourceful, proactive, and love an extremely fast-paced business, with the ability to work in a structured environment and be able to manage multiple projects and stakeholders at varying levels.
Remuneration
Competitive salary based on experience.
How To Apply
To learn more about Al.ive Body visit Alivebody.com.au.
Please provide a letter of application and curriculum vitae.
Applications close on Friday 4th October.
No recruitment agencies please.
Only apply if you have the rights to work in Australia.
Your application will include the following questions:
- How many years' experience do you have as an eCommerce Manager?
- Which of the following statements best describes your right to work in Australia?
- How many years of people management experience do you have?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- How many years' experience do you have in digital marketing?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
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