Autism Response Team Specialist-Bilingual/Spanish (Chicago Area)

Autism Speaks • Full Time • Chicago, IL • 1m ago

Autism Speaks is seeking an Autism Response Team Specialist-Bilingual/Spanish!

Come and join our dynamic team for an exciting 14-16-month project (until March 2026) where you’ll gain invaluable experience, work on cutting-edge projects, and expand your professional network. This role offers competitive compensation, and the potential for future opportunities within our organization. The position is home-based and must be located in the Chicago area.

The position is to provide Autism Response Team (ART) information and referral services, longitudinal community navigation for target Autism Speaks’ constituents. and community partnership development in the region to support the Services & Supports Department in delivering the mission of Autism Speaks. This ART Specialist position works closely with the Autism Response Team Director, Autism Response Team Manager, and Autism Response Team Associates to provide advanced support to ensure Autism Speaks’ information, tools and resources are promoted efficiently and widely throughout the autism community.

This ART Specialist – Bilingual Spanish role also carries out essential tasks related to reaching the Spanish-speaking community through 1:1 support, community partnership building, resource curation, regional or national webinars and events in Spanish, and assistance with DEAI goals and initiatives.

PRIMARY RESPONSIBILITIES:

Respond to ART phone calls, e-mail, and chat inquiries from individuals with autism, family members, and caregivers.
Provide longitudinal Community Navigation for target constituent groups or special projects, with a special focus on Spanish-speaking constituents and communities.
Build partnerships with community organizations, providers, and individual stakeholders in the Chicagoland area.
Participate in community outreach activities to promote Autism Speaks’ resources the autism community and increase personal knowledge of regional autism service providers, with a special focus on reaching Spanish-speaking constituents.
Collaborate with departments outside of ART to deliver presentations, webinars, or other media, with a special focus on content in Spanish.
Provide each contact with a connection to the full array of Autism Speaks resources, tools, and information, ensuring a comprehensive and supportive response.
Track individual contacts and work efforts using online CRM database in live time.
Execute advanced data collection using case management-specific aspects of the CRM.
Provide advanced curation and maintenance of Autism Speaks resource databases including ART IRs, Resource Guide, My Autism Guide, with a special focus on resources for Spanish-speaking constituents.
Provide weekly reports and feedback to the Autism Response Team Director on trending ART topics to support the development of additional resources for the autism community.
Maintain up to date knowledge of Autism Speaks resources, local autism services providers, and state/federal systems of care and record feedback to ensure high quality ART referrals.
Pursue training to better reach, support, and respond to target constituent groups.
Escalate any and all emergency situations or contacts in crisis to the Autism Response Team Director.
Engage in peer mentoring and training of new staff and ART Associates as needed.
Provide administrative support by sorting and assigning open emails and calls as needed.

(The responsibilities listed above are representative and not all inclusive. Other duties may be assigned by supervisor. As outlined in your performance goal-setting forms, you will be responsible for achieving the goals provided by and agreed upon with your manager.)

REQUIREMENTS:
Education: Minimum Bachelor’s degree.
Experience: Internal candidates must have a minimum of 3 years’ experience as an ART Associate with Autism Speaks and an ability to significantly exceed veteran ART Associate interaction goals (5,500) as determined and documented in Work Compass performance plan.

External candidates must have5+ years professional information and referral, case management, and service navigation experience.

Languages: Bilingual: English/Spanish is preferred

Required Skills and Knowledge:

Excellent oral and written communication skills; good interpersonal skills Ability to research information; work independently, but also as a team member; ability to respond in a timely way to staff changing priorities
Knowledge and experience in autism care navigation and service systems
Ability to maintain high level of baseline ART constituent interaction numbers while engaging in additional tasks and responsibilities
Solid administrative skills and a high level of proficiency in MS Office, Excel, PowerPoint, database entry, social media, and webinar platforms
Flexible to changing priorities
Strong organizational skills
Strong degree of professionalism and maintains boundaries with constituents
Must demonstrate high degree of initiative and a commitment to service in support of the organization’s mission and staff

CORE COMPETENCIES:

Building Collaborative Relationships
Professional Behavior
Results Driven
Customer Orientation
Flexibility

You are responsible for protecting the confidentiality, integrity, and availability of all Autism Speaks data and information to which you have access.

Autism Speaks is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, multicultural, and inclusive workplace. We recruit, evaluate, employ, and promote candidates without regard to race, color, religion, age, gender identity or expression, protected veteran or military status, disability or other legally protected status. Qualified individuals with disabilities are encouraged to apply for job openings. Reasonable accommodations will be provided. All qualified applicants are encouraged to apply.

About Autism Speaks:
At Autism Speaks, our mission is to promote solutions, across the spectrum and throughout the life span, for the needs of people with autism and their families. We do this through advocacy and support; increasing understanding and acceptance of people with autism spectrum disorder; and advancing research into causes and better interventions for autism spectrum disorder and related conditions. Together with our broad and diverse community, we strive every day to achieve our vision of a world where all people with autism can reach their full potential. This mission and vision drive every member of our staff; our employees are inspired, energized, and motivated by the impact we can collectively have on behalf of the autism community.

Autism Speaks celebrates every success achieved to create a kinder, more inclusive world for people with autism, and we work collaboratively across departments to find solutions that will do the most good for the most people. Just as we strive to enhance lives today and accelerate a spectrum of solutions for tomorrow for people on the spectrum, we also aim to enhance the lives of our dedicated employees, through thick and thin.

Salary & Benefits:
Autism Speaks offers a competitive compensation, benefit, and vacation package. We also provide flex work hours, weekly training sessions, tuition reimbursement and summer bonus Fridays in addition to a creative, innovative, collaborative, inclusive, kind, and fun work environment.

Autism Speaks is an employer that participates in E-Verify

Salary range is $65,000 - $70,000 depending on candidate's relevant years of experience.