About the role
We are looking for a detail-oriented Operations Specialist with strong organizational skills and experience in e-commerce operations and platforms. You will report to the Director of eCommerce and support the backend operations of our European store. This includes coordinating with our third-party warehouse, managing daily operations, collaborating with the customer experience team, and setting up products for all European storefronts.
- You will collaborate with cross-functional teams to ensure timely and accurate updates on item availability and order status.
- You will work closely with the US operations team to set up and launch new products.
- You will monitor site analytics, KPIs, and user feedback to provide insights and recommendations for improving customer experience and store operations.
- You will identify trends with the EU customer support team that may impact customer sentiment and implement changes to address issues.
- You will collaborate with the Site Experience Manager to implement changes based on the merchandising calendar and create necessary assets, including localized versions, for storefronts.
- You will support product, vendor, and customer management to enhance the consumer experience.
- You will audit system integrations to ensure new features meet specifications and pass QA before going live.
- You will manage product metadata, including content for localized storefronts in languages such as English, French, and German.
- You will monitor and audit the third-party warehouse to ensure timely handling of shipments and accurate product counts in our systems.
About You
We get excited about candidates, like you, because...
- 2+ years of experience in a coordinator or support role in e-commerce.
- You have experience with logistics, warehousing, and item setup.
- You have excellent verbal and written communication skills in English and either French or German.
- You have strong organizational skills and can manage multiple tasks and deadlines.
- You have excellent collaboration skills and work effectively in a team environment.
- You have 1+ years of experience using Salesforce Commerce Cloud or a similar ERP system.
- You are highly proficient in Microsoft Office, Google Workspace, or similar productivity tools.
- You have a Bachelor's degree in Marketing, Business, Merchandising, or a related field.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:
- Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
- Parental Leave - Paid parental leave for birthing parents and non-birthing parents.
- Find Balance - Counselling and support through Talkspace, and the Employee Assistance Program (EAP) is available 24/7.
- Watch hard - Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
- Level Up - Prepaid Udemy account, professional development courses and conferences.
- Take the prize - End-year bonus, impact award, and referral bonus.
- That's not all - Global anniversary, and birthday recognition programme.
#LifeAtCrunchyroll #LI-Hybrid