Ametek, Inc.
Job description:
At AMETEK Process Instruments, we focus our experience on providing new, innovative products and services that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world. Maintaining uptime for these assets is crucial for our customers and is the primary focus of the Aftermarket team.
The Digital Experience Specialist supports customers through the development and delivery of products and services via online and digital means. The position is also a key driver of growth for the organization’s aftermarket business, augmenting and enriching the traditional product and service offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The job responsibilities include:
- Developing, reporting on, and continually improving the Process Instruments online (e-Commerce) store. This includes growing the number of spare parts available on the store, increasing the efficiency of our online business for both customers and AMETEK, and establishing best-in-class customer experiences.
- Increasing the value delivered by our Salesforce CRM system through better asset tracking, management, and lead processing, tie-in with other digital tools such as HubSpot, Help Lightning and customer portals, as well as best practices/processes for handling RMAs, field service information and synergistic initiatives with our Sales team.
- Teaming with training content creators to offer world-class digital training materials (e.g., procedures, videos, interactive content) to our customers and channel partners.
- Working with the PI Digital Experience Manager to develop creative strategies for monetizing digital products and services, enabling recurring-revenue business models, and increasing revenue.
- Collecting and evaluating customer feedback and mapping the customer journey, to continuously improve digital products and services.
- Contributing to customer-facing digital content (e.g., Product Information Management system).
- Work towards achieving Salesforce admin-level proficiency.
- Administrative tasks, including RMA processing and 3rd-party safety websites.
- Additional duties supporting the E&PI Marketing Manager as needed.
This position reports to the Digital Experience Manager
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in marketing from an accredited college or university.
- 1-2 years marketing experience
PREFERRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in marketing from an accredited college/university.
- Salesforce Customer experience.
CORE COMPETENCY REQUIREMENTS:
- Functional ability with Salesforce (report writing, dashboards, tie-in with other digital tools, workflow)
- Ability and willingness to learn new digital tools (e.g., HelpLightning, BigCommerce, HubSpot, Navision ERP)
- Achievement-oriented; enjoys taking on challenges, even in adverse situations.
- Data management skills – knows how to read, interpret, and explain relevant data.
- Excellent time management and organizational skills
- Must be a collaborator. This position will work closely with the AMETEK Process Instruments Service, Sales, and Operations team, reporting to the Digital Experience Lead.
