SUMMARY:
The Patient Services Representative performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. The Patient Services Representative provides excellent customer service to patients accessing mental health services.
RESPONSIBILITIES:
- Greets and checks in patients and assists them in accessing services in a timely manner.
- Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.
- Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
- Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
- Reconciles all charges into the system to the original source document
- Verifies insurance coverage on all patients presenting for appointments.
- Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
- Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
- Maintains effective communication with patients, families, peers and other members of the health care team.
- Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
- Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing
QUALIFICATIONS:
- High School Diploma or equivalent required
- Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
- Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
- Ability to generate, interpret and analyze data from multiple sources.
- Minimum of one (1) year customer service experience required
- Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
- Multi-lingual preferred
