Role Purpose:
The Key Account Coordinator handles mass customers and operational transactions in partnership with the Team Leader, Key Accounts and Senior Manager, Key Accounts in fielding incoming account specific queries. This role holder will be expected to support communications across all functions, most notably commercial / operations and will assist with sales project administration, tracking delivery status and resolving discrepancies. They are also responsible for providing excellent customer service and managing the administrative functions of the designated accounts.
What You’ll Do:
- Account Support; fielding account-specific calls and e-mails and developing relationships with key clients in the French market.
- Maintain open order workbook, linking with operations and accounts teams.
- Provide sales data analysis and weekly reporting (including key initiatives sales data and stock availability) to Sales Manager and customer.
- Work closely with the Marketing and Planning teams on execution and delivery of key initiatives where applicable i.e., FSDU’s.
- Communicate any pricing changes to the Sales Manager where relevant.
- Attend account sales meetings both internally / externally and conference calls where applicable.
- Ensure that records and information are maintained and updated to reflect Funko details.
- Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.
- Bespoke administrative support to manage ad-hoc requests.
- Participate in product/brand knowledge training to learn about new and existing product lines.
What You’ll Bring:
- Appreciation for customer’s logistical needs and vendor compliance.
- Ability to develop and maintain working relationships with customers, retail partners, peers, and other departments.
- Working knowledge of Microsoft Office 365 packages, including strong Excel skills.
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Excellent attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Driven, proactive and able to work at pace.
- Excellent written and verbal communication.
- French and English speaker.
