Deskside Support Technician

Entre Computer Services • East Rochester, New York, United States • 4d ago

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.

We are excited to be hiring for a Deskside Support Technician. This position is contract to hire.

What we're looking for:
This position is to provide IT technical support for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet organizational needs. The position also requires independent analysis and problem solving as well as great customer service skills.

What you will be doing:

Configuring and troubleshooting computer systems, PC/Server/Telecom hardware, software, and other computer applications
Installing and configuring Customer image on computer systems
Enforce hardware and operating system standards
Updating the Customer knowledge base with tech tips and brief documents
Responsible for the immediate troubleshooting of urgent technical Issues
Research, and resolve technical problems
Providing technical support on-site or via remote-access systems
Offer technical support to Customer staff and troubleshoot computer problems
Install and update company software and hardware as needed
Anticipate and report the cost of replacing or updating computer items
Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
Take care of the proper deployment of new OS updates and security patches
Follow up on closed tickets to verify Customer satisfaction
Hands on support for on Rochester site server and network service requests
On site asset management
Dell, MAC hardware, and support experience desired
Strong Windows Operating XP, Win 7 Win10
Microsoft 0365 experience
OSX, iOS and Android, and Intune or (MDM like) experience

What you will need to have:

Associate's degree in Computer Science or related field preferred.
5 years of Information Technology experience preferred.
Strong customer service skills required.

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