Why Zensar?
We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!
You might really grab our attention if you have:
Technical Knowledge:
- Strong experience with 4D application development and support.
- Proficiency in 4D programming language, database management, and query optimization.
- Familiarity with support ticketing systems and monitoring tools.
Problem-Solving:
- Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
Communication:
- Strong written and verbal communication skills to effectively document and explain technical issues.
- Proven experience in working collaboratively with cross-functional teams and end-users.
Experience:
- 2-5 years of experience in Level 2 application support or a related technical support role.
- Experience with ITIL or other service management frameworks is a plus.
- Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous.
Preferred Certifications (Optional):
- ITIL Foundation Certification or equivalent.
- 4D Developer Certification (if available).
Key Responsibilities:
- Issue Resolution and Troubleshooting
Respond to and resolve escalated issues from Level 1 support
Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users.
Use 4D-specific tools and logs to investigate issues and determine root causes.
Document and communicate resolution steps to Level 1 support and business users.
- Technical Support and Maintenance
Monitor application performance, manage error logs, and preemptively address potential issues.
Manage configuration settings within the 4D application and execute minor configuration changes as needed.
Assist in application maintenance tasks, including data validation, integrity checks, and application optimization.
- User Support and Training
Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality.
Assist in creating user guides, FAQs, and training materials for end-users.
Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team.
Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
All candidates must present valid authorization to commence new employment in the U.S. for Zensar.
Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.
