Summary:
Summary: The Salesforce Functional Analyst will be responsible for full life cycle management of Salesforce. The candidate will understand current computer hardware and software entitlements, update documents, guidelines, and be familiar with Salesforce standards and best practices.
The Salesforce Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.
Responsibilities:
Collaborates effectively with the agile team to configure package software when applicable
Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
Provides production support and helps drive down technical debt
Trains others on asset management policies, procedures, and guidelines
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
Provide functional analysis for the domain/software related to Mergers & Acquisitions
Provide functional analysis for domain/software RFP process
Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality
Education
Mandatory Experience:
2-4 years of experience in Asset Management, preferably in Service Now
Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
Basic knowledge of continuous integration / continuous delivery practices
Competencies:
Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
Effective interpersonal, teamwork and collaboration skills
Strong analytical and business problem solving skills
Strong communication and documentation skills
