Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
As a Business Systems Analyst for D365, you will be responsible for providing incident management support and implementing enhancements for the Microsoft Dynamics 365 platform. You will work closely with business users and technology teams to troubleshoot, resolve, and prevent issues that affect the functionality and performance of the D365 applications, as well as develop and implement system improvements. You will also document incidents, root causes, and solutions, while offering recommendations for platform enhancements and best practices.
What You’ll Do
- Analyze, diagnose, and resolve incidents related to the D365 platform
- Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.
- Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.
- Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.
- Provide incident management support for the D365 platform enhancements, upgrades, and migrations.
- Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.
- Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.
- Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.
What You’ll Bring
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- 5+ years of experience in business systems analysis, incident management, or related role.
- Strong knowledge and experience with the Dynamics 365 platform, with a focus in Finance, SCM or WMS
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication, collaboration, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and prioritize tasks.
- Certification in Dynamics 365 or ITIL is a plus.
Salary Information
The base salary range for this position in the selected city is $92,000 - $110,400 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally
