This position is hybrid.
NYC Salary Range - $160,000 - $200,000 annually; compensation is commensurate to geographic location.
- Eligible for an annual corporate incentive
- 401K match of 100% of up to 6% of employee contributions
- Additional company-provided retirement benefits
Responsible for providing leadership, oversight, and maximizing the performance of UNFCU’s domestic branches. Promote teamwork and collaboration among branches to provide a positive and consistent member experience, while developing a challenging and rewarding environment for staff. Collaborate with other areas of Retail and Operations, including the Representative Offices and Contact Center, to facilitate alignment and foster cooperation. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
- Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
- Oversee the operations and activities of domestic branches, while ensuring all member service and teller operations are performed in accordance with credit union procedures and regulatory requirements.
- Build and develop a team that reflects the values and importance of diversity, equity, inclusion, and belonging in the workplace.
- Develop and sustain a thriving service and sales culture by selecting, coaching, developing, and motivating a team to provide the highest level of consistent service excellence.
- Develop a robust branch management team through coaching, training and motivation to help build employee engagement, while planning for future succession.
- Provide recommendations to senior management regarding improvements to service, operations and branch efficiency.
- Participate and lead in solving challenging member issues, problems and complaints to achieve satisfactory service recovery. Provide member education and solutions.
- Participate in cross-functional project teams, councils and committees as required.
- Review and create branch procedures and other communications, ensuring their satisfactory implementation.
- Act as the primary contact for vendors whose products support branch activities and operations.
- Inspect operational controls including branch audits quarterly or as needed based on volume. This may include cash counting tellers, ATMs and spot-checking monthly audit program.
- Test for understanding with all staff on policies, procedures and utilization of resources.
- Frequent travel required to US Branches (NYC, Long Island City and Washington DC)
- Perform additional responsibilities as assigned.
- Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
- Maintain awareness of and report suspicious activity
- Ensure completion of all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
- Complete annual BSA/AML/OFAC training
- Bachelor’s degree, or some college coursework completed in combination with progressive financial services experience in a retail banking environment
- 10+ years of branch operations management experience, including sales, service and teller operations, preferably in retail banking/financial services organizations
- Proficiency in Microsoft Office and the ability to learn and use other applications as required
- Must possess budgeting, project management, strategic thinking, analytical and problem-solving skills
- Knowledge of branch operations, initiatives, policies and procedures
