Production Support Analyst The team is responsible for managing and resolving technical issues that affect the production environment of BGC Group. The team plays a critical role in maintaining system stability, troubleshooting, and ensuring that any disruptions are quickly addressed to minimize downtime. Support coverage spans all Front Office trading applications, Hybrid and Electronic, across all asset classes. The Production Support group is a Global Operation with staff in APAC, EMEA and Americas regions. Key responsibilities: Providing 2nd line support to a range of internally and externally created trading applications Good knowledge of Financial Markets (one or more of Fixed Income, FX, Equity Derivatives & Futures) Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems Managing the production support incident queue Supporting the first line EOperations team Liaising with internal, external customers, senior stakeholders and 3rd party vendors Performing deep dive root cause analysis on issues escalated from L1 to the team and raising JIRA tickets to development where a bug is identified. Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared. Identifying process improvement opportunities and automating manual tasks. Documenting issues and new processes Skills / experience required: Extremely good communication skills, both verbal and written Previous experience supporting electronic and voice trading systems – particularly low latency, High Frequency platforms in the FX or Rates arenas. Highly motivated individual who is adaptable to change SQL/Oracle/Sybase experience (Doesn’t’ have to be all three) Strong UNIX/Linux experience Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks Strong FIX experience – other messaging protocols useful Understanding of STP trade flows Good understanding of Network Connectivity Advantageous Experience Experience with Algorithmic Trading Systems Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash) Familiar with Devops technologies such as Ansible/Chef/Puppet Familiar with AWS Experience with object orientated coding. Experience with Jira Service Desk or other relevant service desk tool Experience with Confluence or SharePoint
