Overview of role Zodiac Maritime has embarked on a significant digital transformation programme, the scope of which touches most parts of the business. Based five days a week in our central London office, we are looking for a Business Analyst with a strong understanding of finance & accounting business processes coupled with experience of working in change & transformation programmes. You’ll contribute to a variety of financial projects within the programme from delivering continuous improvement to AP systems to delivering new O2C solutions. This is a broad role which will require you to be comfortable across the end to end analysis process, from actively engaging with stakeholders to gather requirements through to owning the UAT process and into Hypercare. To be successful in the role: You will work closely with stakeholders to understand their business requirements and objectives through interviews, workshops, and meetings to gather information and document the requirements accurately You will analyse gathered requirements and identify gaps, inconsistencies, and potential issues You will create documentation such as business requirements documents (BRDs), user stories, functional specifications, use cases, and process flow diagrams You will facilitate communication, manage expectations and act as a bridge between business stakeholders, project managers, and development teams. You will identify areas of inefficiency or bottlenecks within business processes and propose improvements using various techniques like business process modelling and reengineering to streamline workflows and increase productivity You will analyse data to identify trends, patterns, and insights that can inform decision-making using tools like Excel, SQL, or business intelligence software to extract, manipulate, and visualize data Based on the gathered requirements, you will work with technical teams to design appropriate solutions to create system specifications, wireframes, and mock-ups to outline how the proposed solution will address business needs You will collaborate with functional teams to develop test plans, test cases, and test scripts for UAT to ensure that the developed solution meets the business requirements You will perform validation testing pre-UAT to validate both the system and business are functional You will provide training to users on new / updated business processes, and be a touchpoint for queries following implementation You will monitor the performance of implemented solutions and gather feedback from users identifying opportunities for further optimization and improvement Experience & skills required Strong technical background and knowledge of various technologies and platforms Strong analytical and critical thinking abilities Experience of working on the end to end implementation of ERP solutions. Experience and proficiency on the delivery of BA artefacts on multiple, concurrent and/ or complex programmes of work Proficiency in data analysis techniques and tools Exceptional communication skills, both written and verbal Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Excellent decision-making skills Exceptional interpersonal skills Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with the ability to persevere Organized with a natural inclination for planning Problem solving and root-cause identification skills Able to work effectively at all levels of an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Experience with large-scale transformation programs
