We are looking for an experienced hotel manager to oversee the daily operations of our expanding hotel properties and provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of the business.
The hotel manager needs to be involved in all hotel operations. He will be responsible for dealing with complaints, strategizing, and preparing reports. He will be a key person of reference for employees, guests, and external vendors.
The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance guest dedication and expand our clientele by strengthening our hotel’s reputation.
Job Description:
- Lead & Supervise work at all levels (front office, kitchen staff, F&B service, back office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with guests & customers when appropriate (welcome them into the facilities, address their complaints, find solutions to problems, offer information, etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
Job Requirements & Skills:
- Proven experience as Hotel / Resident Manager or relevant role in the same position for a minimum of 4 years is required
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
- Degree in Business Administration, Hotel/Hospitality Management or relevant field
Job Type:
Full-time
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
Supplemental Pay:
Application Question(s):
- Are you willing to relocate should your qualifications match our expanding properties?
- Do you have a minimum of 4 years experience as a Hotel or Resident Manager?
Willingness to travel:
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