Role Title: Vice President - Operations
Industry: BPO (BFSI account)
You will provide leadership and actively own the operations-- Banking account
Key Responsibilities:
- Own end-to-end client Service Delivery for contact center work involving voice , chat, emails operations.
- P&L management
- Drive & manage new/existing relationships with a set of valuable clients.
- Work closely with clients, and process owners, and the internal operations
- Develop and implement improvement plans to close performance gaps.
- Lead knowledge design, implementation & support for the complex domain.
Key Qualifications:
- Prior Experience in banking domain/ industry
- Experience of leading large spans - 700-1000k FTEs
- Outstanding negotiation, interpersonal, verbal and written communication skills
- Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience.
- Demonstrate solid understanding of lean six sigma framework to drive continuous performance improvement.
- Subject matter authority banking integrations
Job Type: Full-time
Pay: Php500,000.00 - Php750,000.00 per month
#J-18808-Ljbffr