Brand Specialist (Supervisor) - Casual Dining, Lower Ground (Full-time)
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
- Excite and motivate colleagues in your department by sharing your knowledge of your brand and communicating stories of newness, product exclusives, and other information to help drive sales.
- Take responsibility for tasks that may go beyond the role expectation and spot opportunities to improve business, customer service, and retail standards.
- Understand and follow health and safety procedures and security procedures, actively preventing stock loss.
- Adapt to daily challenges; this flexible role may require you to work in different departments, bringing your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships through unique personal service.
A bit about you:
- Data-driven: You will be set sales, CRM, and NPS targets. You should have the curiosity and appetite to learn more about this data.
- Great communicator: Passionate about our products, enabling you to deliver inspiring brand training to your team.
- Well-informed: You will make it your business to know what our competitors are doing.
- Sales and service expert: Known for your expertise in these areas.
- Collaborative: Your brand partner or contact within our team will rely on you to keep them informed about successes, challenges, or customer feedback.
- Approachable: As a leader in your department, you will be invested in your wider team and available for queries and coaching support.
- Proud shopkeeper: Responsible for replenishing stock, maintaining Selfridges standards, and inspiring others to deliver the same.
- Values-driven: An example of our values, being a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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