London, England, United Kingdom
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Location: London, England, United Kingdom
About the role:
OLIVER are looking for a Dcomm Account Manager/Senior Content Manager who wants to be part of a pioneering in-house global account. With our globally renowned client, famous for its world-class alcoholic beverages, we are building the best in-house agency in the world. It will be a model that integrates award-winning creativity and smart tech solutions to produce effective creative work, at scale. The Dcomm Account Manager/Senior Content Manager will be responsible for strategic content planning, managing projects, and overseeing the content publishing process for a variety of content types across several channels. You will be working closely with a team composed of a copywriter and designers. You will be comfortable working in close partnership and collaboration with the client. This role will need to be onsite with the client in their stunning central London office at least three days a week to build influential relationships, although you will be flexible and go onsite when required. You will be working in a global team, based in different regions and should be comfortable managing time zones and enjoy working with different cultures. You will report into the xx, who will work closely with you on your career development.
What you will be doing:
Content Management:
- Responsible for the end-to-end content management process including case raising, set-up, upload, edit, content amends and maintenance on various platforms.
- Line Management of the content team and monitoring their performance.
- In collaboration with the client's Content lead, assist on pulling data and presentations together including keeping track of before & afters.
Client services:
- Ensuring that the client experience is as positive as possible with clear communication.
- Escalate negative service experiences to the Account Director.
- Be the brand guardian by safeguarding the brand within the team.
- Seek opportunities that help the client meet their goals and growth.
- Skilfully negotiate win-win solutions on behalf of team members when necessary.
- Lead meetings, prepare meeting agendas, and own the follow-up of actions.
Workflow management:
- Full ownership of the Content Planner, managing content execution including scoping and assignment of tasks.
- Develop internal & external briefings to deliver projects.
- Monitor and lead the team to ensure content management processes are adhered to.
- Responsible for best-in-class content publishing on all platforms.
- Lead weekly client status meetings to discuss project requirements and status.
Commercial Management:
- Support the Account Director in reporting the commercial position of your accounts.
- Manage the client’s Flex budget and work with the client and Account Director to forecast this into finance reporting.
Team Management and Development:
- Encourage a collaborative, motivated, and inclusive team environment.
- Contribute to the Content Manager’s development by providing constructive feedback.
What you need to be great in this role:
- Extensive experience with Broadbank, Vendor Central, and PIM platforms.
- Minimum 5 years’ experience in client servicing and content management.
- Excellent organisational skills, with the ability to manage and prioritise multiple clients and projects.
- Experience working on demanding global brands, ideally in the alcoholic beverage industry.
- Hands-on experience with Content Management Systems & SEO (3+ years).
- Experience managing content projects, including asset review and creative team alignment.
- Strong decision-making and problem-solving skills.
- Self-starter, comfortable reaching out to the wider business.
- Experience with Microsoft Planner.
- Commitment to environmental responsibility and sustainability.
Our values shape everything we do:
Be Imaginative to push the boundaries of what’s possible.
Be always learning and listening to understand.
Be actively pro-inclusive and anti-racist across our community, clients, and creations.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential.
#J-18808-Ljbffr