AV Technical Events Manager
London, UK
£45,000 to £48,000+ (dependent on experience)
Your perspective:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility:
Working in some of the best venues and hotels in the UK, you will play an integral part in the planning and preparation of some amazing events and will be responsible for the delivery and setup from small meetings through to large-scale productions.
- Prepare, rig, and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Act as the main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
- Proactively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, and arrange meetings where necessary to establish their requirements.
- Build, establish, and maintain a portfolio of standard set designs/visuals enabling the client to visualize the possibilities for a particular room.
- Maximize sales potential by up-selling services at every opportunity with the view of increasing turnover, such as production and video editing.
- Participate in capture rate discussions and suggest ways to capture lost business.
- Monitor sales files to review upcoming groups and ensure that sales processes are followed.
- Foster good relations with all sales team members to maximize new leads. Educate the team in terms of all AVC services and introduce incentive schemes to encourage the team to distribute potential sales leads.
- Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business and gain feedback on performance to improve service.
- Ensure all areas of responsibility are within budget parameters and negotiate preferential rates. Utilize all in-house services before outsourcing, such as crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
- Cultivate good relations with all hotel/venue staff, including the sales team, banqueting team, and front of house.
- Create development plans with hotel teams to improve service levels and address concerns or complaints communicated by the hotel or customers.
- Foster good relations with all of the London team and all AVC sites (particularly London) to ensure that full backup support is provided from front of house/warehouse.
- Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
- Create and standardize information systems so that the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
- Develop dry hire shows and large-scale events with involvement in the tender process and pre-production for new/existing clients, ensuring that implementation of the project is handled by the appropriate parties.
- Monitor competitor activity of production companies using the hotel and approach clients with the view of targeting for future activity.
- Delegate technical responsibility to on-site technicians, ensuring all duties are achieved within the deadline.
- Ensure good use of technicians’ time by managing shift basis effectively and offering this resource to sister hotels.
What you bring with you:
- High School Diploma, Mathematics and English GCSE or equivalent is preferred.
- Strong background in AV/Live events, while managing teams.
- Previous experience within the Service and Hospitality industry is preferable.
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.
Our promise to you:
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity, and inclusion fuels innovation, collaboration, expertise, and excellence while connecting us more closely to our customers.
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