Coforge is hiring in Mutiple products domain for ServiceNow experience professionals. Please join the ever-expanding business practice and build your journey filled with excellent opportunity & growth.
Products: CSM, FSM, IT Service Management, TIM Discovery, Service Health, ITOM Health and Telecom, Network Inventory & Order Management/ Supplier management.
Platform: CMDB/CSDM, Advanced Work Assignment, Integration HUB, workflows and MID Server.
Job Description:
Duties and Responsibilities:
- Design, configure, and customize ServiceNow modules to optimize legal service processes such as CSM/FSM/OrderManagement/Network Inventory Management
- Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
- Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
- Perform system testing, troubleshooting, and issue resolution during the implementation phase.
- Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
- Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
- Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
- Document processes, configurations, and solutions to create comprehensive user guides and training materials.
- Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
- In-depth understanding of processes and workflows within organizations.
- Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
- Experience in application design, architecture, development and deployment with the Service-now platform.
- Hands on experience with Java Scripting or any development language.
- Ability to create and Modify Workflows with experience in agent workspace design and implementation.
- Good at creating required information for Reporting, and Dashboards.
- Experience in migrating data from different tools into ServiceNow.
- ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA) and Developer (CAD).
- Experience in Asset management and CMDB Implementation and Data Normalization.
- Experience with Core module (Incident, Problem, Service Request, Knowledge, Change, Service Portal) and on Event management and Discovery Modules.
- Knowledge of ITIL methodologies and processes.
- Soft Skills: Good verbal communication and written skills.
- Good problem-solving skills. Providing regular status update, clearly calling out blockers.
- Stay up-to-date with the latest trends and advancements in technologies, recommending and implementing best practices.
Qualifications:
- Bachelor's or master's degree in computer science or related field.
- Below Relevant certifications are an added plus.
- ServiceNow Certified Implementation Specialist.
- Certified on at least 1 ServiceNow Mainline certifications e.g. CMDB, Discovery, Event, Workspace etc
Other Requirement:
- Prefer if you are able to start early or join immediately.
- Experience 6 - 14 years.
- Work Location: Gurugram.