Job Description
Position Profile:
As a Senior Network Consultant (L2), you will provide network design detail and deployment support for LAN and WAN technologies such as firewalls, switches, routers, wireless access points and VPN boxes, and coordination of ISP circuits. In addition to deployment support, you will be involved in building and configuring network infrastructure and security solution components for clients. The ideal resource for this position will possess knowledge and experience in designing and deploying network infrastructure and security solutions and should have technical experience (hands-on implementation) in these areas. In addition, you should also possess strong project management and work planning skills, and the ability to interact with the team.
Responsibilities:
Consulting:
- Engage with clients and prospects to understand the nature of their business problem(s), and leverage knowledge and expertise gained over time towards architecting a recommended solution.
- Participate in presales and scoping efforts to understand work effort, cost and complexity, and create statements of work and work breakdown structures with minimal oversight.
- Leveraging proven playbook, perform detailed discovery and migration planning
- Participate in, as well as lead, discussions with key decision makers related to solutions, risks/challenges, and deployment strategies & timelines
- Work through complex Statements of Work (SOW) to determine the appropriate deliverables and outcomes
- Create presentations and work products to help facilitate decision making or drive clients & projects towards a desired outcome.
- Assist with facilitation of change management activities alongside technical task execution
Technical Engineering:
- Analysis/Design and implementation at the network level: WAN and LAN/WLAN connectivity, routers, firewalls, and security
- Manage the planning and execution of client site network migrations
- Collaborate cross-functionally within a team, including consultants from our Cloud & Infrastructure, Cybersecurity, Sales, and Sales Operations practices.
- Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
- Problem management, diagnosis, escalation, tracking and resolution
- Perform traffic engineering analysis on network facilities
- Develop and update system and network documentation
- Mentorship of engineers & consultants within the team
- Provide level 3 support for Operations and Network team
- Participate in complex projects with minimal supervision or guidance
Ideal Candidate Profile:
- 5-7 years minimum of similar work experience in a client facing role
- Must have experience supporting and implementing complex network infrastructure (firewalls, routers, switches).
- Knowledge of, and recent hands-on experience with, network equipment, including:
- - Cisco
- Meraki
- Fortinet
- Juniper (legacy and MIST)
- Checkpoint
- F5 – nice to have, not required
Knowledge of network protocols, technologies, services, and monitoring tools
Experience designing/implementing/maintaining SD-WAN technologies
Remote access solution support
Efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
Problem-solver, with natural innovative and analytical skills
Excellent leadership, communication (written and oral), interpersonal, and organizational skills
Must be energetic, self-motivated, and work well in a team environment with the ability to operate independently
Ideal candidate is a quick learner capable of adapting to change and managing time
Recognize opportunities and take the initiative to solve problems
Ability to work weekends