Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
PURPOSE OF THE POSITION:
As the Analyst, Receivables Management, you will ensure the timely collection of all amounts due under customer contracts while maintaining a strong client relationship. This involves utilizing the Collection Escalation Process to include letters and phone calls, while at the same time addressing customer disputes, concerns or inquiries.
This position is based in Winnipeg, Manitoba or Kansas City, MO.
POSITION ACCOUNTABILITIES:
- Timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position
- Adherence to daily targets and departmental objectives
- Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers
- Builds and maintains collaborative relationships with customers and internal stakeholders
- Strategically manages multiple escalated accounts in addition to a non-escalated portfolio
- Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place
- Builds business cases to support account resolution
- Drives process improvements by proactively identifying issues and implementing solutions
- Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned
POSITION REQUIREMENTS:
- Bachelor's degree from an accredited university or college in Accounting or Business Administration
- Two years experience in collections / customer service / related roles; collections experience is preferred
- Railroad or transportation experience preferred
- High proficiency in Microsoft Office is required
- SAP system (ECC & S4) knowledge is an asset
- Excellent communication, negotiation, and problem-solving skills
- Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results
- Ability to effectively work independently and as part of a team
- Strong situational awareness
WHAT CPKC HAS TO OFFER:
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
ADDITIONAL INFORMATION:
As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Drug Test Elements:
CPKC is committed to the safety and health of its employees and the general public. New hires may be required to undergo a drug screen. We appreciate your cooperation in keeping CPKC safe and drug free.
Background Investigation:
The successful candidate will need to successfully complete the following clearances:
- Criminal history check
- Reference check
- Driver’s License verification and/or last 3 years of driving history if a requirement of the position
- Background checks that may included 7 years of employment history and Social Security number verification
Management Conductor Program:
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- Req ID: 103453
- Department: Information Services
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal & External
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