Responsibilities / Tasks
Job Summary:
The Sales Engineer will be responsible for a yearly order and margin intake budget, as well as, helping in service and parts business development in a territory portion of the USA. In addition to generating and maximizing sales opportunities, the person will maintain and grow relationships within the given sales territory.
Essential Duties/Responsibilities:
- Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
- Provide process support, expertise, and guidance to for new and existing installations.
- Study customer needs, pain points and business challenges and create a customized sales proposal to present a customer value added proposition by following up with customers from award of purchase order to delivery of machines.
- Obtains request for proposals for customers, reviews specifications, and determines scope of supply.
- Supports after sales service for GEA team members regarding customer support functions.
- Provides input for ads and marketing strategies. Markets GEA Separator products by attending trade shows and seminars each quarter. Makes at least two technical or sales presentations per month.
- Prepares technical proposals and presentations and submits to Sales Manager for review before sending to customer / prospect.
- On a monthly basis, provides sales project status reports, which encompass the funding of the project, what needs to be offered to win the work, and positioning vs. the competition, to both the assigned Director and the Senior Marketing Manager.
- Develops business and marketing plans for sales areas as well as makes budget recommendations.
- Technical knowledge of GEA equipment and the customer process
- Liaise with the engineering or services team to address technical concerns or requirements and be present in
- Support development and delivery of technical documentation, including user manuals, technical specifications and product training sessions.
- Provide post-sales support to customers, including technical troubleshooting and customer training ensuring their satisfaction with the product or service.
- Stay updated on industry trends, market dynamics and competitor offerings
Required Skills/Abilities:
- Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
- Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
- Ability to work independently and collaboratively within a team.
- Willingness to travel as required.
- Strong negotiation and persuasion skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Your Profile / Qualifications
- A Bachelors Degree in Chemical Engineering and/or technical selling experience is required.
- 5 - 7 years' experience as a sales engineer or in a similar technical role
- Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences
- Customer and Representative relationship building experience is required
- Engineering degree- Chemical Engineering
- Travel experience Position requires frequent travel with 2-3 hotel stays per week.
- Knowledge with CRM and sales management tools
- Capital Equipment sales experience is desirable
What We Offer:
- The opportunity to lead a dynamic and growing service team.
- Exposure to international markets and industry-leading technologies.
- A chance to shape the service strategy and contribute to overall business growth.
- A culture that values open-mindedness, problem-solving, and innovation.
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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