Service Coordinator

GEA Process Engineering • Hanover, Wisconsin, United States • 6h ago

General Information
GEA is one of the world’s largest systems suppliers for the food, beverage, and pharmaceutical sectors. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them!
We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company

Responsibilities / Tasks

• Provide general office support to the Regional manager, Team Lead, and service technicians. inputting data into weekly and monthly reports to management, presenting feedback to management about open orders.

• Enter work orders into the CRM/SAP/ ERP systems.

• Create new accounts in CRM & submit requests to edit/update accounts as needed.

• Create pick lists and shipping documents for the parts warehouse; provide Team Lead and field service technician with the corresponding tracking information.

• Generate service invoices and send to customer / enter in invoicing portal.

• Support the team lead quoting, scheduling service technicians on service request.

• Communicate with other internal departments concerning shipment of parts and return of parts, delivery dates and status of orders, invoices, and assistance from finance with customer accounts.

• Manage workflow within your assigned tasks daily, weekly, and monthly ensuring that deadlines are met, and work is completed correctly.

• Service follow-ups, call to customers. (how was the service, any issues, would you like to schedule your next service visit.)

• Provide Back Up for other admin areas/locations as needed.

• All other duties as assigned or directed by management.

Your Profile / Qualifications

Trade School or High School Diploma
Business Administration or Engineering, preferred.
5+ years of front-line experience with customers
Team leadership experience preferred.
Strong technical knowledge of equipment
Work experience within management of a service organization
Deep practical know-how and experience with the maintenance of pertinent product group
English      
Good leadership and organization skills
Ability to network and build relationships.  
Deep understanding of business    
Strong communicator, good networker
Strongly innovative thinking, adaptive to change
Very good analytical capabilities, problem-solving skills       
Takes ownership of the work, successes, and mistakes   
  Strong emotional intelligence
Proven experience in conflict resolution
Strategic Thinking

Associates Degree or University Degree in Engineering/Business Administration or equivalent educational level
Min 3 - 5 years’ relevant experience and knowledge of the specific market and applications in the food, beverage and pharmaceutical industries.
Deep understanding of business on a local scale with developed focus on customer needs and fulfilment of customer expectations
Open-minded and solution oriented, strong problem solving skills
Team player, good net-worker and negotiator
Very good communication skills, strong sales person
Strong customer orientation - Ability to engage with customers at different level

GEA offers competitive pay and great benefits.

11 Paid Holidays
PTO - Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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