At Houseful, we’re creating the connections that power better property decisions.
Do the best work of your life!
Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo, and Prime location. Together, we're creating the connections that power better property decisions by unlocking the combined strength of software, data, and insight.
We make moves with head and heart to achieve our big ambitions and drive progress in the property market. There’s never been a better time to join us!
We want to make Houseful more welcoming, fair, and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.
The Territory Account Manager is responsible for the overall management and growth of a regional portfolio within London and Essex, of agents for both property marketing and software customers and prospects, primarily larger independent estate agents.
They will ensure that every customer and prospect is effectively managed and able to make the most of their Zoopla membership and their CRM software, minimising risk and identifying opportunities for growth.
They will develop long-term business relationships with key agents within their defined territory, delivering effective account management meetings and quarterly business reviews to increase revenues through a multi-product portfolio including Software. Timely and detailed planning and reporting are also key requirements of this role.
The successful applicant will be proficient in using data to identify trends to help drive strategy for growth and will be a confident communicator both internally within the regional team and externally with customer groups, being confident and capable of working inside a team environment to achieve results.
Other duties include responding to incoming customer calls and queries, minimising cancellations, and maintaining accurate and up-to-date records. Key is the ability to handle complex and sometimes challenging negotiations and achieve winning outcomes for all parties.
Key responsibilities
- Deliver revenue and branch growth across Houseful’s portfolio of products, consistently meeting targets in line with company goals.
- Develop and implement effective strategies to maximise revenue opportunities, ensuring uptake of additional products and services across software and portal.
- Develop an understanding of organisational and internal influence structures within all allocated agent customers and develop relationships from branch manager level to director/owner level as appropriate.
- Ensure territory client engagement coverage model is in place to touch all customer and prospect accounts on a scheduled basis.
- Lead by example and demonstrate quality customer engagement while maintaining a high degree of business acumen and product awareness.
- Ensure that client records are maintained in Salesforce with accurate, high-quality information.
- Attend internal/external training sessions to increase skill set. Be responsible for continually updating product, market, and competitor knowledge and proactively and regularly provide clients and salespeople with relevant industry and business information.
- Maintain effective communication links with all other teams and departments across the business and communicate effectively with internal and external customers.
- Handle customer complaints or inquiries when appropriate and own the inquiry to completion.
- Act as an effective, professional ambassador for the company at all external events, conferences, and presentations when required.
- Participate in special projects as and when required.
Essential skills
- Experience in B2B sales, working in a consultative sales role.
- Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines.
- Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
- Self-motivated and results-oriented – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking.
- Exposure to working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential.
- Interpersonal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to senior company execs.
- Proven experience of managing and owning senior client/stakeholder relationships, with responsibility for account development.
- Desire to be part of and contribute to the success of a fast-growing organisation.
- Minimum intermediate IT skills in Google Slides/Sheets or PowerPoint/Excel.
Desired skills
- Knowledge of property, software, or digital media background.
- Proven track record of working cross-channel with a varied product portfolio.
- Formal sales process training.
To be successful, you will:
- Be willing and able to work as part of a team.
- Be willing to travel as needed.
- Be passionate about delivering positive customer experiences while driving results in a sales environment.
- Demonstrate personal commitment to improving one’s own knowledge and sharing best practices with colleagues.
Benefits:
- Everyday Flex - greater flexibility over where and when you work.
- 25 days annual leave + extra days for years of service.
- Day off for your birthday, house move, good deed day, and digital detox day.
- Cycle to work and electric car schemes.
- Free Calm App membership.
- Enhanced Paternity Leave.
- Fertility Treatment Financial Support.
- Group Income Protection and private medical insurance.
- Gym on-site in London – or membership in regional offices.
- 7.5% pension contribution by the company.
- Talent referral bonus up to £5K.
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