Job title:
Technical Account Manager
Location:
Based at a High-End Retail Site in the City of London (Managing a portfolio of 4 sites)
Terms:
Permanent contract - Monday to Friday 08:00am - 05:00pm Full time (Installations Callout Involved)
Salary/rate:
Salary is paying £70,000 per annum + £5,000 car allowance + Package
About the company:
I am working with a leading facilities maintenance company growing rapidly and operating in the Building Services. They provide a technically led facilities management service that can help reduce your carbon footprint, through enhancing building performance and asset optimisation. Using their leading-edge technology, we work collaboratively with our clients to improve the workplace experience whilst saving you money.
About the role:
Here at Options Resourcing Limited we are recruiting on behalf of one of our key clients for a strong and experienced Account Manager to manage a highly reputable high-end retail site in the heart of the city. You would be based on the high-end retail site in London, managing a portfolio of 4 sites. The ideal candidate is someone who has a strong technical understanding and experience managing a technical site. Previous experience within the retail sector will be highly advantageous.
Responsibilities:
- P&L responsibility for the FM on retail properties.
- Raising all Specialist Subcontractor annual orders and monitoring output and performance of sub-contractors.
- Ensure contractual commitments, including financial, are met in accordance with agreed SLAs and performance standards.
- Ensure financial policies and processes are effectively communicated and implemented within the contract.
- Serve as the primary point of contact for the retail client, ensuring their needs are consistently met.
- Conduct regular meetings with the client to review performance, address concerns, and ensure satisfaction.
- Develop and maintain strong relationships with client stakeholders, identifying opportunities for service enhancements or additional support.
- Oversee day-to-day facilities maintenance operations, ensuring all service levels are met, and the site is maintained to the highest standards.
- Lead a team of on-site engineers, technicians, and subcontractors, ensuring efficient delivery of services.
- Manage staffing schedules, recruitment, training, and performance appraisals for the facilities maintenance team.
- Implement and manage key performance indicators (KPIs) to measure the effectiveness of maintenance operations.
- Provide regular performance reports to both the client and internal stakeholders, highlighting areas of success and areas for improvement.
Candidate requirements:
- The ideal candidate is client-facing (job activities that involve direct interaction or contact with a client or customer).
- The ideal candidate will have a technical background, with a proven track record of delivering high service levels on a portfolio of over £2 million which is fast-paced and with exacting standards.
- The ideal candidate is someone who has a strong technical understanding and experience managing a technical site. Previous experience within the retail sector will be highly advantageous.
Contact us to apply.
If this role sounds of interest, please don't hesitate to drop me a call on (phone number removed) for a discreet chat or alternatively drop me an email.
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