Join Our Server/Runner Team in Indianapolis!
Be Part of Something Awesome!
We are excited to announce that Alamo Drafthouse is opening its Indianapolis location in late October 2024! We are hiring for multiple positions, including Servers & Runners! Paid training and group orientation will take place the week of October 9th to prepare for the opening.
Job Description
Our Servers & Runners will serve as the primary point of contact for our theater guests, handling check-in, helping guests find their theater, answering questions at the Concierge desk, confirming/taking orders, delivering food and beverages, and processing payments. With a laser focus on creating a world-class hospitality experience, they ensure our guests enjoy a safe, clean, and distraction-free environment. They understand the importance of being guest-focused and know that going above and beyond for our guests is at the heart of our mission.
As the face of Alamo Drafthouse, Guest Attendants do whatever it takes to make guests feel welcome and cared for.
OUR MISSION
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back!
What We Offer:
• A fun workplace where you can be yourself and do awesome work!
• Free movies! Two Free Tickets Per Month - $5 Tickets after!
• 50% off employee meals! (Up to $40 per meal)
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, and voluntary benefits for all full-time teammates
Core Role Responsibilities:
• Maintain kindness and understanding in all guest interactions
• Organize and lead theater cleaning, ensuring each seat is sanitized before the next film
• Ensure order cards, safety, and guest needs are addressed in multiple theaters
• Manage guest orders from POS entry to delivery
• Perform assigned opening and closing duties on designated shifts
• Maintain assistive listening and close-captioned devices
• Maintain a positive, team-driven atmosphere
• Troubleshoot guest issues with the support of management
• Own the lobby and seating experience, guide guests to theaters, and manage guest flow
• Maintain knowledge of our core and limited-time-only menu offerings
• Stay informed about the films and events playing in our theaters
• Uphold world-class cleanliness standards throughout the venue
• Follow all safety protocols to ensure guest and team health
• Be responsible for guest-facing interactions and overall guest experience
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
Qualifications:
• 2+ years of experience in a high-volume restaurant/theater environment is a plus
• Proven ability to work collaboratively in a fast-paced environment
• Schedule flexibility (early mornings, late nights, weekends, holidays)
• Passion for cinema is a plus!
Physical Requirements:
• Light lifting (up to 50 lbs) and the ability to transport items medium distances
• Ability to stand for extended periods
• Ability to walk up and down stairs multiple times during shifts
• Ability to move cautiously in busy, sometimes loud environments
• Operate POS touchscreen devices
• Ability to discreetly position oneself to stay out of guests' view in the theater
How to Apply:
Apply now or attend one of our open interview job fair on October 8th from 10 AM to 5 PM at the International District Community Center, 3540 Commercial Drive, Indianapolis, IN 46222. Walk-ins are welcome!
