Responsibilities
- Design and sustain training programs aimed at enhancing service delivery.
- Evaluate and oversee training sessions to ensure they meet quality and effectiveness standards.
- Review performance metrics to pinpoint areas needing improvement.
- Revise training materials according to operational demands.
- Maintain compliance with quality standards and client specifications.
- Leverage technology to optimize training processes and track performance.
- Provide feedback and suggestions to elevate customer satisfaction.
Qualifications
- Bachelor’s degree; Engineering Course
- At least 2 years of experience in developing and implementing training & quality assurance programs in a call center environment.
- Must have a technical background for accounts handled.
- Excellent communication and coaching skills.
- Familiarity with BPO processes and client expectations.
- Proficiency in using training management systems and tools.
- Amenable to work on a shifting schedule, including weekends & holidays.
Work Setup: Onsite with shifting schedule
Location: Gilmore, Quezon City
#J-18808-Ljbffr
